Most of our attitudes were
shaped during our formative years.
While we were born with
tendencies toward temperaments, there are three factors that largely determine
our attitude formation. These are the triple E's of attitude:
1. environment
2. experience
3. education.
Let's evaluate each of these factors individually.
Environment:
Environment consists of the following:
• Home: positive or negative
influences
• School: peer pressure
• Work: supportive or
over-critical supervisor
• Media: television, newspapers,
magazines, radio, movies
• Cultural background
• Religious background
• Traditions and beliefs
• Social environment
• Political environment
All these environments create a
culture. Everyplace be it a home, organization, or a country has a culture. For
example, you've probably been to a store where you found managers to sales
clerks alike to be polite, helpful, friendly and cheerful. Yet at another shop
you find the staff rude and discourteous.
You go to a home and find the
parents and children well-behaved, courteous and considerate. You go to another
home where everyone is fighting like cats and dogs.
In countries where the
government and political environment is honest, generally you will find that
the people are honest, law abiding and helpful. And the reverse is true too. In
a corrupt environment, an honest person has a hard time. Where as in an honest
environment, a corrupt person has a tough time. "In a positive
environment, a marginal performer's output goes up. In a negative environment,
a good performer's output goes down.
Culture in any place always goes
from the top down, never from the bottom up. We need to step back and look at
what kind of environment we have created for ourselves and those around us. It
is tough to expect positive behavior in a negative environment. In societies
!where lawlessness becomes the law, honest citizens become cheats, crooks and
dacoits.
Take some time to evaluate how the environment
that you are in affects you, and the one you create affects others.
Experiences:
Our behavior changes according
to our experiences with various people. If we have a positive experience with a
person, our attitude towards him is likely to be positive and conversely
negative experiences tend to make us cautious. Experiences and events become
reference points in our lives, we draw conclusions which serve as guidelines
for the future
Education:
Education refers to both formal
and informal education. We are drowning in information but starving for
know-ledge and wisdom. Strategically applied, knowledge translates into wisdom
which in turn translates into success.
The role of the educator is
vital. A teacher affects eternity. The ripple effect is immeasurable. Education
ought to teach us not only how to make a living but also how to live.

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